Last updated: 31 August 2026
TerrainCraft respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how TerrainCraft collects, uses, stores and protects your personal information when you visit or purchase from TerrainCraft.co.uk.
1. Who We Are
TerrainCraft is responsible for the personal information collected and processed through this website.
If you have any questions about this Privacy Policy or how your information is used, you can contact us through the Contact Us page on this website.
2. Information We Collect
We may collect information when you use our website, create an account, contact us or place an order.
This may include:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Payment-related information
- Customer account information
- Information you provide when contacting us
- Information you provide when subscribing to marketing communications
We only collect information that is reasonably necessary to provide our products and services.
Information Collected Automatically
When you visit TerrainCraft.co.uk, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity
- Referring website
- Date and time of visits
This information may be collected through cookies and similar technologies.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Process payments
- Arrange delivery
- Manage customer accounts
- Provide customer support
- Respond to enquiries
- Send order confirmations and transactional emails
- Process returns, refunds and exchanges
- Prevent fraud
- Protect and secure our website
- Improve our website and services
- Maintain business and financial records
- Comply with legal and regulatory requirements
- Send marketing communications where you have provided appropriate consent or where another lawful basis permits us to do so
We do not sell your personal information to third parties.
4. Our Lawful Basis for Processing
We process personal information under one or more of the lawful bases provided by UK data protection law.
Contract
We process information where it is necessary to fulfil an order or provide services you have requested.
For example, we need your name and delivery address to send your order.
Legal Obligation
We may process and retain information where necessary to comply with legal, accounting or tax requirements.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided that these interests do not override your rights and interests.
This may include website security, fraud prevention, responding to enquiries and improving our services.
Consent
Where required, we will ask for your consent before processing information for purposes such as certain marketing activities or non-essential cookies.
You can withdraw consent at any time where processing is based on consent.
5. Payments
Payments made through TerrainCraft.co.uk may be processed by third-party payment providers.
TerrainCraft does not normally receive or store your full payment card details.
Payment information is processed by the relevant payment provider in accordance with its own privacy policy and security procedures.
We may receive limited payment-related information, such as confirmation that a payment has been successfully completed.
6. WooCommerce
TerrainCraft uses WooCommerce to provide its online shopping functionality.
WooCommerce may process information required to manage customer accounts, orders, payments, delivery information and other store functions.
7. Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate TerrainCraft and provide our services.
These may include:
- Payment providers
- Postal and delivery services
- Website hosting providers
- Website security providers
- Technical service providers
- Email service providers
- Analytics providers
- Professional advisers where necessary
- Government or regulatory authorities where legally required
We only share personal information where there is a legitimate reason to do so.
We do not sell customer information.
8. Delivery Information
When you place an order, we use the information you provide to arrange delivery.
This may include sharing your name and delivery address with the postal or delivery service responsible for delivering your order.
9. Cookies
TerrainCraft.co.uk uses cookies and similar technologies to ensure the website works correctly and to improve your browsing experience.
Some cookies are necessary for website functions such as:
- Shopping baskets
- Checkout
- Customer accounts
- Website security
Other cookies may be used for purposes such as analytics, functionality or marketing.
Where required by law, we will ask for your consent before using non-essential cookies.
You can manage or disable cookies through your browser settings and, where applicable, our cookie-consent settings.
10. Marketing
If you choose to subscribe to marketing communications from TerrainCraft, we may use your email address to send information about:
- New products
- New releases
- Promotions
- Special offers
- Other relevant TerrainCraft updates
You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in marketing emails.
We will not send marketing communications where consent or another applicable lawful basis is required and has not been obtained.
11. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include keeping information for:
- Fulfilling orders
- Customer service
- Returns and refunds
- Accounting and tax purposes
- Legal obligations
- Preventing fraud
- Resolving disputes
Some order and transaction information may need to be retained for longer periods because of legal or accounting requirements.
When information is no longer required, we will securely delete, anonymise or otherwise dispose of it appropriately.
12. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Unauthorised disclosure
- Alteration
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where there is no valid reason for us to continue processing it
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request transfer of certain information to another organisation
- Withdraw consent where we rely on consent to process your information
These rights are subject to applicable legal requirements and exemptions.
14. How to Request Access or Deletion
If you would like to exercise your data protection rights, please contact us through the Contact Us page on TerrainCraft.co.uk.
Please provide enough information for us to understand and process your request.
We may need to verify your identity before providing information or making changes to your personal information.
15. Third-Party Websites
Our website may contain links to third-party websites.
If you follow a link to another website, that website will have its own privacy policy and terms.
TerrainCraft is not responsible for the privacy practices or content of third-party websites.
16. Children’s Privacy
TerrainCraft is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is not permitted by law.
If you believe that a child has provided personal information to us inappropriately, please contact us through the Contact Us page.
17. International Transfers
Some third-party service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or how we process personal information.
The latest version will always be published on this page.
We recommend checking this page periodically for updates.
19. Complaints
If you have concerns about how we use your personal information, please contact us through the Contact Us page so that we have an opportunity to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
Information Commissioner’s Office:
https://ico.org.uk/
20. Contact Us
If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact us through the Contact Us page on TerrainCraft.co.uk or email: contact@terraincraft.co.uk
We will respond to privacy-related requests within the timescales required by applicable data protection law.