Last updated: 31 August 2026
At TerrainCraft, our 3D printed terrain and scenery is carefully produced, checked and prepared before being dispatched. Because each order may be printed specifically for you, please allow time for production before your order is shipped.
Production Times
Typical production time: 2–4 business days
Most orders are printed, checked and prepared for dispatch within 2–4 business days.
Occasionally: 5–10 business days
During particularly busy periods, larger orders or periods of unusually high demand, production may occasionally take 5–10 business days.
We will always aim to process your order as quickly as possible.
Please note
Production time is separate from delivery time.
Your order will be dispatched once your models have been printed, checked and packaged.
UK Delivery
We currently ship orders within the UK.
Delivery options and costs available for your order will be shown at checkout before you complete your purchase.
Delivery times begin once your order has been dispatched and are in addition to the production time.
Estimated Order Times
As a general guide:
Production: 2–4 business days
Occasional production: 5–10 business days
Delivery: Dependent on the shipping service selected at checkout
During normal periods, most orders should therefore arrive within the production time plus the delivery time of the selected shipping service.
Please remember that these are estimates rather than guaranteed delivery dates.
Dispatch
Once your order has been printed, checked and packaged, it will be dispatched using the delivery service selected at checkout.
You will receive an order or dispatch notification when your order has been sent.
Where tracking is available, tracking information will be provided with your dispatch notification.
Delays
Although we aim to meet our usual production and delivery times, occasional delays can occur due to:
- Higher than usual order volumes
- Printing issues requiring a model to be reprinted
- Postal or courier delays
- Severe weather
- Public holidays
- Other circumstances outside our reasonable control
If your order is experiencing an unexpected delay, please contact us through the Contact Us page and we will do our best to help.
We will not use a delivery estimate to remove or restrict any statutory rights you may have as a consumer.
UK online sellers generally must deliver goods within 30 days unless a different timeframe has been agreed with the customer.
Damaged or Missing Orders
If your order arrives damaged, please contact us as soon as possible through the Contact Us page.
Please provide your order number and, where possible, photographs of the packaging and damaged items. This will help us investigate the issue and determine the appropriate solution.
If your order appears to be missing or has not arrived within the expected delivery timeframe, please contact us so we can investigate.
Your statutory consumer rights are not affected by this policy.
Incorrect Delivery Information
Please make sure that your delivery address is correct before completing your order.
If you provide an incorrect or incomplete delivery address, this may result in delivery delays or the parcel being returned to us.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered production or been dispatched.
Returns and Refunds
For information about returns, refunds and cancellations, please see our:
This Shipping & Delivery Policy should be read alongside our Returns & Refund Policy and Terms & Conditions.
Contact Us
If you have questions about shipping, delivery or an existing order, please contact us through the Contact Us page on TerrainCraft.co.uk or email: contact@terraincraft.co.uk
We are happy to help with questions about production times, dispatch and delivery.